Last Updated: July, 2025
At AquaPro Cleaning, your privacy is important to us. This Privacy Policy outlines how we collect, use, store, and protect your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
1. About AquaPro Cleaning
AquaPro Cleaning is a Melbourne-based business providing professional exterior cleaning services, including high-pressure washing, low-pressure soft-washing, steam cleaning, driveway cleaning, and biocide treatments. This Privacy Policy applies to our website (https://aquaprocleaning.com.au) and all services provided by us.
2. What Information We Collect
We collect personal information that is reasonably necessary for us to provide our services. This may include:
Full name
Email address
Phone number
Service address and postcode
Details about the cleaning services you request
Any other information you provide via our contact forms, phone calls, emails, or during service delivery
We may also collect technical information such as IP address, browser type, and device information when you visit our website, to help improve the user experience.
3. How We Use Your Information
Your information is used for the following purposes:
To provide quotes and deliver our services, including pressure washing and other exterior cleaning
To communicate with you about your booking, including confirmations, rescheduling, or feedback
To issue invoices and manage payments
To send promotional material, only if you have consented
To improve our website and services
To comply with legal and regulatory requirements
4. Disclosure of Information
We do not sell or rent your personal information to third parties. However, we may share your information with trusted third-party providers such as subcontractors or support services, but only when necessary to carry out the services you have requested.
We may also disclose your information when required by law or to protect our rights and property.
5. Storage and Security
We store your personal information securely and take reasonable steps to protect it from misuse, loss, unauthorised access, or disclosure. While no method of electronic storage is 100% secure, we implement safeguards such as password protection, secure email systems, and restricted staff access.
6. Overseas Disclosure
We do not typically disclose personal information to overseas recipients. If it ever becomes necessary, we will ensure the overseas party complies with the Australian Privacy Principles or equivalent protections.
7. Retention of Data
We retain your information for as long as necessary to provide our services and meet our legal obligations. When no longer needed, your data will be securely deleted or de-identified.
8. Access and Correction
You have the right to access your personal information held by us and request corrections if it is inaccurate, out of date, or incomplete. Please contact us using the details below to make a request.
9. Cookies and Tracking
Our website may use cookies and similar technologies to enhance your browsing experience. Cookies help us understand how visitors use our website. You can disable cookies through your browser settings, although this may impact website functionality.
10. Marketing Communications
We may send you promotional emails or messages about our services, such as pressure washing or seasonal specials, only if you have opted in. You may opt out at any time by contacting us or using the unsubscribe option where available.
11. Children’s Privacy
Our services are not directed at individuals under the age of 16. We do not knowingly collect personal information from children. If we become aware that a child’s information has been collected, we will delete it promptly.
12. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be effective as of the date they are published on our website. We recommend checking this page periodically.
13. Contact Us
If you have any questions about this Privacy Policy, or if you wish to access, update, or remove your personal information, please contact:
AquaPro Cleaning
Email: info@aquaprocleaning.com.au
Phone: +61 424 011 011
Melbourne, Victoria, Australia